Cancellation & Refund Policy

At Unlimited Hosting, we want you to be completely satisfied with our services. This Cancellation & Refund Policy explains your rights and our procedures for cancelling your hosting account and requesting a refund.

1. 3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee on all our shared hosting plans (Core, Plus, Premium). If you are not satisfied with our services for any reason, you can request a full refund within 3 days of your initial purchase.

To request a refund, simply contact us via WhatsApp or email with your account details and reason for cancellation.

2. Eligibility for Refund

To be eligible for a refund under our 3-day money-back guarantee, you must meet the following conditions:

• The refund request must be made within 3 days of the initial purchase
• The account must not have violated our Terms & Conditions
• The account must not be suspended for spam, abuse, or illegal activity
• The refund is applicable only on the first purchase of a hosting plan
• Domain registration fees are non-refundable
• SSL certificates (paid ones) are non-refundable

3. Non-Refundable Services

The following services are strictly non-refundable:

• Domain name registrations and renewals
• Paid SSL certificates
• Dedicated IP addresses
• Setup fees (if any)
• Add-on services already provisioned
• Renewal payments (after the first 3-day period)
• Services purchased after 3 days of account creation

4. How to Cancel Your Account

To cancel your hosting account, follow these steps:

• Contact us via WhatsApp at +91 92252 60131
• Or email us at hostingunlimited68@gmail.com
• Provide your registered email ID, domain name, and reason for cancellation
• Our team will verify your request and process it within 24-48 hours
• You will receive a confirmation email once the cancellation is complete

5. Refund Processing Time

Once your refund is approved, the amount will be credited back to your original payment method:

• UPI Payments: 3-5 business days
• Bank Transfer: 5-7 business days
• Payment Gateway (Razorpay/PhonePe): 5-10 business days as per their policy

Please note that refund processing time depends on your bank or payment provider.

6. Partial Refunds

In some cases, we may offer a partial refund at our discretion. This typically applies when:

• The account was used for more than 3 days but less than 30 days
• The service was interrupted due to technical issues on our end
• The customer upgraded to a higher plan within 30 days

7. Cancellation by Unlimited Hosting

We reserve the right to cancel your account without refund if you:

• Violate our Terms & Conditions
• Use our services for illegal activities
• Send spam or engage in abusive behavior
• Host malware, phishing, or fraudulent content
• Fail to pay renewal fees on time

8. Service Suspension & Termination

If your hosting plan expires and you do not renew it within the grace period:

• Day 1-7 after expiry: Account suspended (website offline)
• Day 8-30 after expiry: Data retained, renewal possible with late fee
• After 30 days: Account and all data permanently deleted (no recovery possible)

We strongly recommend renewing your services before the expiry date to avoid downtime.

9. Chargebacks & Disputes

If you initiate a chargeback or payment dispute without contacting us first, we reserve the right to:

• Immediately suspend your account
• Cancel all services without refund
• Report the incident to relevant authorities
• Refuse future service to you

Please contact us first — we are always happy to resolve issues directly.

10. Contact Us

For any questions regarding cancellations or refunds, please contact us:

• Company: Unlimited Hosting
• Email: hostingunlimited68@gmail.com
• Phone/WhatsApp: +91 92252 60131
• Address: Nalasopada East, Dhanubaug Talav, Jadhav Pada, Gala No 5, Near National Public English High School, Mumbai, Maharashtra 401209